More Than Support. A Partnership

Our team is your team and nothing is more important to us than your success.


PharmaWatch support extends far beyond what other companies provide…

The PharmaWatch solution is backed by the industry's highest levels of support, including 24/7 technical support by phone, extensive administrator and user training, and state-of-the-art regulatory consulting services.

100% x 100% Customer Satisfaction

Our unique "100x100" Customer Satisfaction Program seeks complete satisfaction among 100 percent of our customers. This unusually bold policy holds our feet to the fire when it comes to service, support, and your overall satisfaction.

A Roomful Of Analysts Without The Cost

In addition, PharmaWatch provides unlimited support for SmartData™, the unique data analytics platform built into PharmaWatch that provides an enterprise-wide view of all monitoring equipment as well as the electrical and wireless networks that connect them. At any moment you can see exactly which departments and facilities are performing best and even compare your organization's performance with that of your peers!

What Gets Measured Gets Managed

By automatically collecting and documenting your entire service history, PharmaWatch also gives you the tools to quickly resolve maintenance and support issues, allocate and reduce staff workload, and maximize Return On Investment.

Expect The Best

Our long-term commitment to your success goes far beyond a short-term sales cycle. Unrivalled service and support is an integral part of the long-term, ongoing partnership through which we are privileged to serve you.

Have Questions? Talk To Our Support Team!

Call 1.888.234.5157 or email us at sales@ameri-pharma.com


Tech Support for Web

PharmaWatch service was designed to function in critical environments and therefore has been developed using "Quality by Design" practices. This has resulted in a robust, highly reliable system which requires little to no technical support. However in the event support is needed, AmericanPharma Field Services is available 24/7, 365 to assist via phone, email, and even text message.

As part of the installation and qualification process, PharmaWatch is deployed with administrative alerting features. These alerts provide system health information such as connectivity information to our always watching field services staff on a continuous interval. This feature has been so effective that we have often provided notification of network problems to our clients before the IT department was aware of any issues!

Are you an Exisiting Customer and Need Tech Support?

Call 1.888.234.5157 or email support@ameri-pharma.com


Healthcare Expertise

Experience promotes expertise. We have the experience in continuous monitoring with thousands of critical zones and hundreds of clients. We know the regulations and stay on top of them. We deploy GMP (Good Manufacturing Processes) in our work; and in yours. Our regulatory department researches and manages all aspects of cold chain management regulations. We are known as experts in this field. The blog section on this website will constantly share best practices and proper the handling of cold-stored pharmaceuticals. We invite everyone to share in our expertise. Cold chain management is not new. Continuous monitoring using wireless technology is. We devised a safe, worry free system that saves money and labor while increasing Patient Safety and Quality Control. We challenge you to tap our expertise, and learn how our solution is the best monitoring system available.

Our team has expertise in Nursing, Pharmacy Management, Regulatory Compliance, and the Engineering of both hardware and software. They have been assembled to provide the highest quality monitoring solution in the business. We urge you to look into our history while you consider the future of continuous monitoring that is wireless and remote.